Book Agility

Menu
Menu

FAQ

How do I book a space?
  1. Browse Training to check out the available spaces – using filters if you want to narrow down your search.
  2. Click on any listing to see more detail about an event. Select the number of tickets you want to buy, then hit the Book Now button.
  3. Follow the Checkout process and click Place Order, then wait for it to be confirmed. You’ll see the seller’s email in this confirmation.
  4. You will also receive an emailed order confirmation after booking, with your order details, including the seller’s email. Go to your junk/spam folders if you can’t find the confirmation in your inbox, and make sure you’re checking the email account which you associated with your booking during checkout. 
  1. Register with us, or Log in if you’ve done so before.
  2. Add your personal or business bank account details on the My Account page, to receive payment for spaces you sell.
  3. Select Add Spaces for Sale from the main navigation or via the homepage.
  4. Complete the short form and click Preview, then Publish.
  5. When your spaces sell, you will receive an email confirming who has bought them. Watch out for emails – they may go in your Junk/Spam.
  6. Stripe will transfer the proceeds from the sale to your bank account. This can take up to 10 working days.


Any time after advertising spaces for sale, Log in and visit My Listings, then click on any of the events you’ve advertised. At the foot of each individual event page, you’ll find a full list of attendees. This is especially useful if you are listing lots of events or listing events with many spaces on them.  

Yes. Follow the steps under How do I sell a space? During Step 3 when you Add Spaces for Sale, follow this process:

Start by completing the form correct for the first of your series of events. (For example, make the start and finish dates relevant to the first of the events.) Choose from these options when asked the question, Is this a repeating event?

Repeat Daily
Description: The event happens daily, or every few days, at the same time. Example: A 121 which is available every 2 days at 9–10am

Repeat Weekly
Description: The event happens weekly, or every few weeks, at the same time. Example: A class every fortnight at 3–4pm.

Repeat Monthly
Description: The event happens monthly, or every few months, at the same time. Example: A monthly workshop.

Repeat on Custom Dates
Description: Choose specific dates when the event repeats. Example: A camp recurring on January 10th, February 14th, and March 3rd.

Repeat on Custom Weeks
Description: The event repeats on certain weeks of the month or year. Example: A workshop every 4th week of the month.

Repeat in Minutes
Description: The event repeats after a set number of minutes. Example: 121s every half hour: 9–9:30, 9:30–10, 10–10:30.

Repeat in Hours
Description: The event repeats by the hour. Example: Self Hire at: 11–12, 12–1, 1–2.

Pricing

Complete the event Price and Places Available for a single event. Example: Each of the 6 121s you are advertising is £25 and open for 1 booking, so complete the Price as 25 and the Total Number of Places Available as 1.

OR, use Paid Tickets to advertise a range of prices per event. For example, if you are advertising 3 camps and each has 12 participant places and 6 spectator places, complete the tickets accordingly, with prices and spaces completed correct for a single camp.

Publishing  

The event Preview will show the first event. After submitting your event, stay on the page and all your repetitions will appear in My Listings.

Provided the existing space you advertised is still live, simply log in, visit My Listings, and find the relevant event. Click the Duplicate 📄 icon next to your event, then you can tweak the date or other details as needed before previewing and publishing. If the existing space has expired (the date is in the past) this is not possible. 

As soon as someone books, you’ll receive their name and email address – as well as other details if they’ve provided them. This will be sent to the email associated with your Book Agility user account. (Check your junk/spam folders if necessary.) 

You can also log in, visit My Listings and then click on any of the events you’ve advertised. At the foot of each individual event page, you’ll find a full list of attendees. This is especially useful if you are listing lots of events or listing events with many spaces on them.  

  1. Before selling your first space, visit My Account then: My Bank details.
  2. Click the Connect button and you’ll be taken through a secure Stripe process. It sounds business-y, but it’s perfect for receiving monies into personal bank accounts as well.
  3. It only takes a minute to set up, and you only need do this once.
  4. When your bank account details are linked, the button displaying on My Account page will be: Disconnect. 

After you’ve added your bank account details, monies for spaces you sell will be transferred to your bank account automatically within approximately 10 working days of the ticket sale (usually sooner).

  • If you need to amend your bank account details at any point, hit Disconnect and once your account is disconnected you can follow the Connect process to add new details.
  • If you have not connected your bank account correctly or wholly prior to selling a space, Stripe will hold the funds and release them to you once your account is correctly connected. 

Correspondence will be via email. Make sure you are checking the correct email account – the one associated with your Book Agility account or with a booking where relevant. If the email is not in your inbox, it’s very likely to be in your Spam or Junk folder. It helps to add contact@bookagility.co.uk as a safe sender.

Firstly, sorry you’ve hit an issue. If you’re browsing events or adding new spaces for sale, please be patient – it sometimes takes a moment for our system to catch you up.  

If you’re having problems, do let us know by emailing contact@bookagility.co.uk and we’ll get it sorted pronto. Apologies for the inconvenience.

After you have booked a space, you will receive an order email. This is sent to the email address associated with your booking (check your spam or junk folder if you can’t find the message.) In this email is the Seller’s Contact Name and Email. Please contact them directly for questions.

Open the event listing and then choose from 2 ways to do this:

  1. Choose Download Events iCal to download details which will integrate into your calendar. 
  2. Alternatively, click: Add to Calendar. Choose from Google Calendar, iCalendar, Outlook 365, or Outlook Live.
    Not sure which one you use? Check on your phone to see which app you normally use for calendar reminders.
  • Microsoft Email > Outlook Live
  • Microsoft Email with a 365 (work or school) subscription > Outlook 365
  • Android Phone with Google reminders > Google Calendar
  • iPhone > iCalendar

To add to the calendar, you will need to be signed in on your device. Additionally, some calendars (such as Outlook) will take you through an online sign-in process before the events add successfully.

Please check the details of the events as you add them to ensure they sync correctly. 

Event organisers can choose to password events, if they want to restrict bookings. The only way to make a booking on a passworded event is by inputting the private password – known and shared exclusively by the organiser.

We never handle the money ourselves. All payments are securely processed by our payment provider directly between buyers and sellers. Our role is simply to provide a platform where buyers and sellers can connect; the contract is always between them.

Cancellations, changes, and refunds are managed entirely by the buyer and seller. If you are a buyer needing assistance, please contact the seller directly using the seller email, provided after checkout. You’ll also receive the seller email in your order confirmation, so be sure to check your inbox (or spam or junk folder).

Remember, Book Agility makes it easy to resell tickets through our platform.

No. We simply allow the listing of spaces on our platform, giving the agility community a better way to connect. All contracts are between buyers and sellers. We don’t vet or verify trainers or guarantee event content. Please see our Terms and Conditions and Privacy Policy for further information.

Refunds are handled directly between the seller and the buyer, as the agreement is always between you both. If for any reason the space or event can’t be fulfilled due to the seller’s side, sellers are expected to refund their buyers. The best approach is to contact each other directly and arrange the refund together. Transaction fees are non refundable.

Event Alerts notify you by email when new spaces that match your interests become available. You can create alerts using keywords (like a trainer’s name) and filter by category or event type to make them more relevant.

Manage your alerts when logged in via My Listings. You can edit existing Event Alerts to fine-tune keywords or filters or turn off alerts you no longer want. Alerts are sent according to the frequency you choose (daily, weekly, or fortnightly). Be sure to check your junk/spam folder if you don’t see them arriving.

Our payment processor charges a fee for processing payment transactions. This is currently approximately 2.9% + 20p per transaction. This fee applies to the sale made – so if an organiser lists an event for £40 the amount they receive will be £40 less 2.9% and 20p approx. This is more or less identical to the charges on comparable sites such as Bookwhen. However, there is absolutely no subscription charge for using Book Agility, unlike comparable listing sites.

Our site fee is currently 1%. This goes some way to covering our considerable set up and admin fees. This is charged at checkout to the buyer making the purchase – so a £40 ticket will cost £40.40 at checkout.

All fees are subject to change at any time.

We do not handle your funds. They are handled securely and automatically via Stripe. 

Further information can be read on our Terms & Conditions page.