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FAQ

How do I book a space?
Register or Log In before booking a space, so you can keep track of your bookings afterwards.
  1. Browse Training to check out the available spaces – using filters if you want to narrow down your search.
  2. Click on any listing to see more detail about an event. Select the number of tickets you want to buy, then hit the Book Now button.
  3. Follow the Checkout process and click Place Order, then wait for it to be confirmed. You’ll see the seller’s email in this confirmation. 
  4. If you made a booking while logged in, afterwards you can View it in My Account under Bookings. 
  5. All bookers (both those logged in, and using guest checkout) will also be sent an emailed order confirmation after booking. Go to your junk/spam folders if you can’t find the confirmation in your inbox, and make sure you’re checking the email account which you associated with your booking during checkout. 

You can see all spaces you’ve booked while logged in, under My Bookings. 

Note that if you make bookings as a guest user (while not logged in) these will not be visible in My Bookings. 

When you book a space, you will be emailed a confirmation. This is sent to the email address you entered during the booking process. Check Junk or Spam folders if you can’t find it. 

Event organisers can choose to password events, if they want to restrict bookings. The only way to make a booking on a passworded event is by inputting the private password – known and shared exclusively by the organiser.

Sellers are encouraged to provide comprehensive information about spaces they are selling, as their contact details are only provided to buyers after bookings are made. 

After you have booked a space, you will receive an order email. This is sent to the email address associated with your booking (check your spam or junk folder if you can’t find the message.) In this email is the Seller’s contact name and email. Please contact the seller directly with questions.

If you were logged into your account while making the booking, details such as the seller’s email can also be found by logging in again, and visiting My Bookings.  

Buyers must contact sellers directly regarding anything to do with an event after making a booking. See your checkout confirmation, or your confirmation email, or visit My Bookings (if you made the booking while logged in) to find the seller’s email address.

We cannot make changes to bookings. We allow the listing of spaces on our platform, giving the agility community an amazing way to connect; but all contracts are between buyers and sellers. We don’t vet or verify trainers or guarantee event content. Please see our Terms and Conditions and Privacy Policy for further information.

 

How do I sell a space?
  1. Register with us, or Log in if you’ve done so before.
  2. Add your personal or business bank account details on the My Account page, to receive payment for spaces you sell.
  3. Select Add Spaces for Sale from the main navigation or via the homepage.
  4. Complete the short form and click Preview, then Publish.
  5. When your spaces sell, you will receive an email confirming who has bought them. Watch out for emails – they may go in your Junk/Spam.
  6. Stripe will transfer the proceeds from the sale to your bank account. This can take up to 10 working days. You can visit your connected bank account via the Stripe Login here: https://connect.stripe.com/express_login

 

Any time after advertising spaces for sale, Log in and visit My Listings, then click on any of the events you’ve advertised. At the foot of each individual event page, you’ll find a full list of attendees. This is especially useful if you are listing lots of events or listing events with many spaces on them.  

Yes. Follow the steps under How do I sell a space? During Step 3 when you Add Spaces for Sale, follow this process:

Start by completing the form correct for the first of your series of events. (For example, make the start and finish dates and times relevant to the first of the events.)

Choose from the following options when asked the question, Is this a repeating event?

Repeat Daily
Description: The event happens daily, or every few days, at the same time. Example: A 121 which is available every 2 days at 9–10am

Repeat Weekly
Description: The event happens weekly, or every few weeks, at the same time. Example: A class every fortnight at 3–4pm.

Repeat Monthly
Description: The event happens monthly, or every few months, at the same time. Example: A monthly workshop. You can choose for it to be on the same day (for example, 12th of each month) or on a specific day (for example, the first Tuesday of each month). 

Repeat on Custom Dates
Description: Choose specific dates when the event repeats. Example: A camp recurring on January 10th, February 14th, and March 3rd.

Repeat in Minutes
Description: The event repeats after a set number of minutes. Example: 121s every half hour: 9–9:30, 9:30–10, 10–10:30. 

Repeat in Hours
Description: The event repeats by the hour. Example: Self Hire at: 11–12, 12–1, 1–2.


Pricing

Complete the event Price and Places Available for a single event. Example: Each of the 6 121s you are advertising is £25 and open for 1 booking, so complete the Price as 25 and the Total Number of Places Available as 1.

OR, use Paid Tickets to advertise a range of prices per event. For example, if you are advertising 3 camps and each has 12 participant places and 6 spectator places, complete the tickets accordingly, with prices and spaces completed correct for a single camp.


Publishing  

The event Preview will show the first event. After submitting your event, stay on the page and all your repetitions will appear in My Listings.

Provided the existing space you advertised is still live, simply log in, visit My Listings, and find the relevant event. Click the Duplicate 📄 icon next to your event, then you can tweak the date or other details as needed before previewing and publishing.

If the existing space had Paid Tickets, be aware that the number of tickets cannot be reduced. If the existing space is expired (the date is in the past) it is not possible to use the Duplicate option. If you’ve listed lots of spaces, you will find the Filter button helps you identify the one you want to duplicate.

As soon as someone books, you’ll receive their name and email address – as well as other details if they’ve provided them. This will be sent to the email associated with your Book Agility user account. (Check your junk/spam folders if necessary.) 

You can also log in, visit My Listings and then click on any of the events you’ve advertised. At the foot of each individual event page, you’ll find a full list of attendees. This is especially useful if you are listing lots of events or listing events with many spaces on them.  

You can also add a calendar feed of all your events using the URL at the top of the page in My Listings. This will import your event details, including attendees registered, into your own calendar on your phone or computer. There is more information on how to do this under “Do I have to add events to my calendar individually?” 

If you need to contact people who have booked your spaces, please use the buyer’s email address to do so. 

  1. Before selling your first space, visit My Account then: My Bank details.
  2. Click the Connect button and you’ll be taken through a secure Stripe process. It sounds business-y, but it’s perfect for receiving monies into personal bank accounts as well.
  3. It only takes a minute to set up, and you only need do this once.
  4. When your bank account details are linked, the button displaying on My Account page will be: Disconnect. 

After you’ve added your bank account details, monies for spaces you sell will be transferred to your bank account automatically within approximately 10 working days of the ticket sale (usually sooner). You can keep an eye on your Stripe connected account by logging in through Stripe here: https://connect.stripe.com/express_login

  • If you need to amend your bank account details at any point, hit Disconnect and once your account is disconnected you can follow the Connect process to add new details.
  • If you have not connected your bank account correctly or wholly prior to selling a space, Stripe will hold the funds. Please contact us if this affects you. 
  • It is entirely the seller’s responsibility to ensure that they have correctly connected their bank account before listing spaces.

You can change some details about a space after it’s gone live – such as the start and finish time. To edit listings which have gone live, log in and edit the listing in My Listings.

Buyers are not automatically notified about changes you make. Buyers should be contacted directly by you if necessary, regarding amendments or cancellations.

Buyers’ email addresses can be found by logging in and visiting the individual listing through My Listings. Scroll down the individual listing page to see who’s booked. 

If you need to make an edit such as changing the number of spaces available after places have started selling, drop us an email contact@bookagility.co.uk with the event name and the edits you need, and we’ll help.

You can cancel a listed space via My Listings.

Sellers should note that cancelling a booking on the site does not automatically notify attendees of the cancellation. Sellers should contact attendees directly in the event of any cancellation or event changes. Buyer email addresses are provided to sellers, both via email and listed under the Attendees details (found by logging in, visiting My Listings and clicking on an individual event, then scrolling down the page). 

Cancellations, changes, and refunds are managed entirely by the buyer and seller. If you are a buyer needing assistance, please contact the seller directly using the seller email, displayed on the screen after checkout. You’ll also receive the seller email in your order confirmation, so be sure to check your inbox (or spam or junk folder).

If an event is cancelled by the seller or if there is a material issue with the listing (e.g. overselling, incorrect key information), the seller is expected to offer a refund to affected buyers, in accordance with consumer protection laws. Sellers are responsible for resolving these situations directly with the buyer. Note that payment processing and site fees cannot be refunded.

Remember, Book Agility makes it easy to resell tickets through our platform.

After connecting your bank account to Book Agility, you can login to your Stripe connected account using the following link: https://connect.stripe.com/express_login 

Here you’ll find any information you might need regarding incoming payments to your bank account, and information for your accounts.

When you add an event with spaces for sale you can either add a single fixed price or use + paid tickets. + Paid tickets give you the option to offer several prices for the same event. For example, you could offer a participant and a spectator ticket, with 2 separate prices. As another example, you could offer a member and a non member ticket. 

OR

You can create an event and then duplicate the event via My Listings. You can then password one of the events and change the price – for example renaming it as “Member Only.” You then just need to let your members know the password and they can book your event at the special price.  


Looking to the Future… 

In the future, it may be possible to add a variety of discounts and discount codes, this is something we are looking at now. Get in touch with your thoughts.

When you list or book events on Book Agility, you can add individual events to your calendar easily using the prompts shown on the event listing page. 

Live Feed Calendar
You can also have a live feed of all events you list directly into your phone and computer calendar.

This is worth doing, especially if you often hold training events! It means that every time you add a new event, it automatically goes into your calendar. If you make any changes to your events, your calendar updates too.

Best of all – when people book onto your events, those attendees will show up automatically in your calendar.   

Note that the speed of updates is dependent on the service you use (Outlook, Google or Apple). The first time you add your live feed calendar, it may take 4-12 hours to appear on your phone or computer. Updates may take a similar time to show in your calendar. This is determined by the service you are using, not our site. 

To add your personal live feed into your calendar, log in and visit the My Listings page.

At the top of the page you’ll see a green button labelled Copy URL. This is a link specific to your account, which you can use to create a live feed into your Outlook/ Google/ Apple calendar.

Start by clicking: Copy URL. Where you paste the link depends on whether you’re using Outlook, Google or Apple. Follow our instructions next…

 

OUTLOOK Calendars

  1. Open Outlook.

  2. Go to Calendar.

  3. Select Add calendar.

  4. Choose Subscribe from web (or From Internet, depending on version).

  5. Paste the URL you copied.

  6. Click Import or Subscribe.

Your calendar will now update automatically.

GOOGLE Calendars

  1. Open Google Calendar in a browser.

  2. On the left, next to Other calendars, click the + icon.

  3. Select From URL.

  4. Paste the copied calendar URL.

  5. Click Add calendar.

The live feed will appear under Other calendars and stay in sync.

APPLE Calendars

On iPhone/iPad

  1. Go to Settings → Calendar → Accounts.

  2. Tap Add Account → Other.

  3. Select Add Subscribed Calendar.

  4. Paste the copied URL.

  5. Tap Next, then Save.

 

On Mac

  1. Open Calendar.

  2. In the menu bar, click File → New Calendar Subscription.

  3. Paste the copied URL.

  4. Click Subscribe, then OK.

Yes you can. At the moment it’s not automated – we’ll automate it if there’s a lot of demand for this.

Drop us an email at contact@bookagility.co.uk with the event details and the customer’s email address and name.   

We can also help you simply change the number of spaces available on your event, just drop us an email. 

No worries. If something isn’t right with your listing we will help you. For example, if you need to change the number of places you have advertised after you have taken bookings, drop us an email at contact@bookagility.co.uk with the event details and changes you need, and we will help. 

Sometimes the unforseen happens – for example you need to cancel an event you listed. When you need to refund a customer, drop us an email at contact@bookagility.co.uk – including the names of customers you need to refund and the event onto which they were booked. We’ll help you refund your customer in full. 

Something's not working properly on the site - what do I do?

Firstly, we’re really sorry you’ve hit an issue. If you’re having problems, do let us know by emailing contact@bookagility.co.uk and we’ll get it sorted pronto. Apologies for the inconvenience.

Correspondence will be via email. Make sure you are checking the correct email account – the one associated with your Book Agility account or with a booking where relevant. If the email is not in your inbox, it’s very likely to be in your Spam or Junk folder. It helps to add contact@bookagility.co.uk as a safe sender.


Booking spaces? You can see spaces you’ve booked by logging in to your account, then visiting My Bookings and clicking on Download. (Note that places you booked as a guest user – when not logged into your account – are not visible in your bookings.) 

Selling spaces? You can see attendee details for spaces you’ve sold by logging in to your account, then visiting My Listings and clicking on an individual event – the attendee details are at the foot of that page. 

If you’re booking onto events, and keen to add them to your calendar…

 

Open the event listing and then choose from 2 ways to do this:

  1. Choose Download Events iCal to download details which will integrate into your calendar. 
  2. Alternatively, click: Add to Calendar. Choose from Google Calendar, iCalendar, Outlook 365, or Outlook Live.
    Not sure which one you use? Check on your phone to see which app you normally use for calendar reminders.
  • Microsoft Email > Outlook Live
  • Microsoft Email with a 365 (work or school) subscription > Outlook 365
  • Android Phone with Google reminders > Google Calendar
  • iPhone > iCalendar

To add to the calendar, you will need to be signed in on your device. Additionally, some calendars (such as Outlook) will take you through an online sign-in process before the events add successfully.

Please check the details of the events as you add them to ensure they sync correctly. 

 

If you’re selling lots of events, see the Q above: “Do I have to add events to my calendar individually?”

Event Alerts notify you by email when new spaces that match your interests become available. You can create alerts using keywords (like a trainer’s name) and filter by category or event type to make them more relevant.

Manage your alerts when logged in via My Listings. You can edit existing Event Alerts to fine-tune keywords or filters or turn off alerts you no longer want. Alerts are sent according to the frequency you choose (daily, weekly, or fortnightly). Be sure to check your junk/spam folder if you don’t see them arriving.

No. We simply allow the listing of spaces on our platform, giving the agility community a better way to connect. All contracts are between buyers and sellers. We don’t vet or verify trainers or guarantee event content. Please see our Terms and Conditions and Privacy Policy for further information.

Our payment processor charges a fee for processing payment transactions, and in return the payment and receipt of fees is highly secure. Their fee is currently approximately 2.9% + 20p per transaction. This fee applies to the sale made – so if a seller lists an event for £40 the amount they receive will be £40 less 2.9% and 20p. This is an approximate estimation, and is subject to change. This is more or less identical to the charges on comparable sites such as Bookwhen. However, there is absolutely no subscription charge for using Book Agility, unlike comparable listing sites.

Our site fee is currently 1%. This goes some way to covering our considerable set up and admin fees. (We’ve spent many, many £ thousands building this site.) This is charged at checkout to the buyer making the purchase – so a £40 ticket will cost £40.40 at checkout. All fees are subject to change at any time.

We do not handle your funds. They are handled securely and automatically via Stripe. Further information can be read on our Terms & Conditions page.